Privacy Policy

To provide online casino services and operate the website, Won66 Casino may handle information that identifies, relates to or can reasonably be associated with a player. The type and amount of information collected can depend on how the website is used, which services are requested and what checks are required.

Account and personal details

When a player registers or updates an account, the site may collect details such as a name, date of birth, residential information, contact details, login information and account preferences. Information provided when contacting customer support, entering account notes or making a request may also be recorded so that the request can be handled and followed up.

Verification information

Where identity, age, location or account ownership needs to be checked, the site may handle verification documents and related information. This can include information shown on identity documents, proof of address, images or other details supplied for a verification or security review. These checks help support a safe service and help prevent unauthorised use, fraud and other prohibited activity.

Payment and transaction records

The site may keep records about deposits, withdrawals, wagers, account balances, payment methods and transaction outcomes. Payment information may be processed by payment providers or other service providers. Where appropriate, only the information needed to complete, verify, reconcile or investigate a transaction may be retained by the site.

Technical, device and usage data

When a player visits or uses the website, technical information may be collected automatically. This can include an internet protocol address, browser type, device type, operating system, language, approximate location, pages viewed, access times, referring pages and information about how the website is used. This data can help with security, troubleshooting, performance, analytics and service improvement.

Personal information is handled for legitimate operational, security, service and legal purposes. The site aims to use information that is relevant to the purpose for which it was collected and to limit access to people and providers who need it for their role.

• Create, maintain and administer a player account.
• Provide casino services, process account activity and display relevant account information.
• Process, verify and reconcile deposits, withdrawals and other transactions.
• Complete identity, age, location, security and risk checks.
• Detect, prevent and investigate fraud, money laundering, account misuse, collusion, cheating and other prohibited activity.
• Respond to questions, complaints, technical issues and other support requests.
• Maintain website functionality, improve performance and understand general usage patterns.
• Send service messages about an account, transactions, security, changes to services or other important matters.
• Send marketing communications where permitted and where the player has provided the required permission or has not otherwise opted out.
• Meet applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.

Information may be shared where this is reasonably necessary for these purposes. Possible recipients include payment and financial service providers, identity and verification providers, technology and hosting providers, customer support providers, fraud and security specialists, professional advisers and competent authorities. Providers may only receive information relevant to the service they perform, and they may be required to protect it and use it only for the agreed purpose.

Information may also be disclosed where necessary to protect the website, players, service providers or the public, to enforce applicable terms, to investigate suspected misconduct or to respond to a valid legal or official request. The site does not intend to sell personal information as a general commercial product. If information is used for analytics or reporting, it may be combined or presented in a form that does not directly identify individual players.

Security

Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure transmission and procedures for handling incidents. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should protect their login details, use a private device where possible and contact support promptly if they suspect unauthorised account activity.

Won66 Casino may use cookies, pixels, local storage and similar technologies. These technologies are small files or code placed on a device, or read from it, when the website is used. They may be used to keep a player signed in, remember selected preferences, support security, maintain sessions, understand website traffic, measure performance and improve the user experience.

Some cookies are needed for core website functions, while others support analytics, personalisation or marketing. Depending on the device, browser and available settings, refusing or deleting cookies may affect sign-in, preferences or some website features. Players can manage, block or delete cookies through their browser settings. Browser settings may also allow a player to receive a notice when cookies are being used. Information about cookies may be stored or accessed during later visits, subject to the choices available on the website and in the browser.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, transaction records, security, dispute handling, business records and service improvement. Some records must be kept for a period required by law even after an account is closed. Information may also need to be retained to establish, exercise or defend legal claims, investigate suspected fraud or meet a valid official request.

When information is no longer required, reasonable steps may be taken to delete it, anonymise it or securely dispose of it. A request to close an account does not necessarily result in the immediate deletion of every record, particularly where retention is required or permitted for legal, security or operational reasons.

Requests and choices

Subject to applicable requirements and reasonable identity checks, players may ask to exercise privacy rights in relation to their personal information. A request can be made for:

• Access to personal information held about the player and, where appropriate, an explanation of how it is used.
• Correction of information that is inaccurate, incomplete or out of date.
• Deletion of personal information where it is no longer needed or where deletion is otherwise available, subject to records that must be retained.
• Withdrawal of consent to marketing communications, where marketing relies on consent.
• Information about how a request is being handled and any limitation that applies to the request.

To exercise these rights, players should email support@won66casino.best and describe the request clearly. The message should include enough information to help locate the relevant account, but players should not send unnecessary sensitive information. For security, further information may be requested to verify identity before a request is completed. A request will be reviewed and handled within a reasonable period, subject to the nature of the request, applicable requirements and any need to protect other people’s information.

Players can unsubscribe from promotional emails by using the relevant option in a marketing message or by contacting support@won66casino.best. Opting out of marketing does not stop essential service messages, such as account, security, transaction or policy communications.

This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page. Where a change is important, additional notice may be provided through the website or by another appropriate method. Players should review this page periodically so they understand how information is handled.

If a player has a question, concern or request about privacy, personal information, cookies or marketing preferences, they can contact support@won66casino.best. Providing a clear description of the issue will help the request reach the appropriate support process. This policy should be read together with the website’s other applicable terms, notices and responsible gaming information.